Return & Exchange Policy

At MYN Jewels, your satisfaction is our priority. Please review the following guidelines for returns and exchanges:

Eligibility for Returns & Exchanges

• The product must be unused, unworn, and undamaged, with all original tags and packaging intact.
• Items sold as sets (e.g., necklace + earring sets) must be returned as a complete set.

Timelines to Remember

• Damaged or Incorrect Products: Report within 24 hours of delivery, with clear photos and an unboxing video for verification.
• General Returns/Exchanges: Request within 48 hours of delivery.
• Refund Processing: Approved refunds will be credited to the original payment method within 5–7 business days.
• Exchange Delivery: Replacement items will be shipped within 7–10 business days after approval.

Conditions We Cannot Accept

• Products delivered in perfect condition as ordered.
• Items returned after the specified timelines.
• Products used, altered, or damaged after delivery.
• Custom-made pieces or items clearly marked as non-returnable.

Charges & Customer Responsibility

• Exchange for Different Product: ₹500 per item plus any price difference.
• Approved Returns for Damaged/Incorrect Items: MYN Jewels covers the return shipping cost.

How to Request a Return or Exchange

Contact us within the allowed time frame:

• Email: mynjewels.store@gmail.com
• WhatsApp: +91 80724 40751
• Share photographs of the product in original packaging. If reporting damage, include an unboxing video for quick resolution.

Refund Guidelines

• Refunds will be processed only after receipt and inspection of the returned product.
• Original packaging and invoice are mandatory for refunds.

Additional Notes

• Only one return or exchange request is allowed per order.
• Requests not meeting these criteria will not be accepted.
• By placing an order with MYN Jewels, you agree to this Return & Exchange Policy.

For any questions or assistance, our team is happy to help. Email us at mynjewels.store@gmail.com.